Frequently Asked Questions (FAQ)

FAQs about flight compensation

Generally, you’re entitled to get compensation from the airline if:

  • Your flight was delayed more than three hours
  • Your flight was canceled on short notice (less than 14 days before departure)
  • You were denied boarding
  • You missed a flight connection
  • The airline has lost or damaged your luggage
For more detail, read about your rights in the country you’re flying from.

Yes – in the event of extraordinary circumstances, you may not be eligible for compensation. This includes flights delayed due to extreme weather, air traffic control issues, political events, and similar issues that the airline doesn’t have control over.

However, many airlines will try to claim extraordinary circumstances to get out of paying compensation. It’s important to check with an expert on the status of your flight to ensure you get the compensation you’re entitled to.

Yes; for any delay longer than two hours, many countries require that airlines provide food, refreshments, transportation, and accommodation costs that are reasonable given the length of your delay.

If you incur expenses directly related to your delay, keep your receipts as these will be necessary proof. Bear in mind that you will not be paid for alcohol, expensive meals or luxury hotels.

Compensation for delayed and canceled flights can vary from a few hundred dollars to over $2,000. It depends on where your flight departs from or arrives at and the laws that govern flight compensation in that country.

To calculate the amount you’re entitled to, check out our free flight compensation calculator.

Airlines are often reluctant to pay compensation and will either give invalid reasons or delay and deny your claim. Trying to deal with the airline on your own is often like going to court without a lawyer. Most airlines will try to avoid paying or offer you less than you're legally entitled to, because they are more familiar with the rules. However, they are less likely to use these tactics with legal experts. Our attorneys rely on precedent cases and third-party airport data that cannot be disputed. We have the legal power to pursue them in 30+ countries through our network of local lawyers. The best way to claim compensation is to work with a legal partner like Click2Refund, which can help expedite and maximize your claim. Your chances of winning are higher with Click2Refund.

In most countries, you have two years or more to claim compensation after a disrupted flight. It’s better to submit your claim sooner rather than later, but don’t hesitate to claim compensation if your flight was within the last few years.

In some countries like Sweden, you can even submit claims for up to 10 years. Check our time limitations by country if you’re unsure.

FAQs about how Click2Refund works

Click2Refund has established itself as a leader in the industry by maintaining a team of experts with in-depth knowledge of passenger rights regulations. Our specialization in this niche allows us to ensure the highest success rates for our clients.

We continually monitor changes in laws and regulations around the world, ensuring our strategies adapt to provide the best possible outcomes. Click2Refund offers the lowest commission rate in the market, along with a very high success rate of 98%. Combined with our commitment to customer service, this expertise makes us the ideal partner for handling your claim.

If you think you may be entitled to compensation from an airline, simply fill out our flight delay compensation form. You’ll need the basic details of your flight, including the airline, departure date, and flight code.

From there, we’ll handle all the communication with the airline to get your compensation. You’ll be able to check on your claim status at any point in the process. If you win, we’ll transfer you the money and deduct our service fee. In the unlikely event your claim is denied, you won’t owe us anything.

Yes! Our goal is to recover the maximum compensation you’re owed, including reasonable expenses you incur due to flight disruptions. This may include things like meals, hotels, transportation, and phone calls if you were stranded at an airport or stayed in the surrounding area due to a flight cancellation or delay.

In these cases, we may require additional documentation such as receipts as evidence of the expenses you incurred.

Absolutely. Even if your specific travel issue doesn’t fall neatly under existing compensation regulations, we’re still willing to evaluate the details of your experience free of charge. Our experts understand that unusual situations do occur, and we can help you assess your options based on your unique circumstances. You can submit your case via the link.

Yes, we can still assist you even if the airline has already denied your claim. However, we don’t recommend going on your own because after the initial denial, our only course of action is to litigate the matter which will take a lot longer and has a lower success rate. Legitimate claims are routinely denied by airlines for bogus reasons when applied independently. We have experience in successfully overturning denied claims and can help you navigate the appeals process or explore alternatives. Our team will review the airline’s response, assess the circumstances surrounding your claim, and determine the best course of action.

Don’t be discouraged by an initial denial of the airline; it is still possible to present a strong case and overturn the claim. Opting for Click2Refund’s legal service is the key to a seamless and stress-free experience, streamlining the entire process from initiation to compensation. You can avoid the hassle of long legal processes and uncertainty.

Absolutely. We welcome claims related to past travel disruptions, even if they occurred some time ago. If your flight was over a year ago, we’ll be able to check the time limitation in the applicable country’s laws to ensure your claim is still valid.

Our team is experienced in handling retrospective cases and can assess your eligibility for compensation based on the regulations at the time of your flight.

No! It’s completely free to check the status of your claim with us. We operate on a no-win-no-fee basis, so we won’t charge you money up front, and don’t need any credit card information.

Our fee will only be deducted from your claim if it is successful. This approach allows you to pursue your claim without incurring additional expenses – and aligns our interests with yours. Since our success is tied to your claim, we are motivated to maximize your compensation.

No. This is a crucial safeguard in our contingency feel model. In the unlikely event that we are unable to secure any reimbursement from the airline for you, we will not charge you a fee for our efforts.

You pay nothing at all for our assistance unless it results in a direct financial award to you from the carrier. We are invested in achieving compensation from airlines rather than collecting payment from individuals.

We’ll need the basic flight information on your boarding pass, including the airline, departure, arrival airports, and travel dates. We’ll also need your contact information.

Starting with the basics allows us to quickly review eligibility. If you’re eligible for compensation, our team will request any further documentation needed to review your case fully, such as your boarding pass, proof of flight details, or receipts.

Some airlines may ask for a copy of your driver’s license or the first page of your passport and your address to confirm your case.

Yes, our team is multilingual and we can assist clients in various languages, as well as provide translated documentation and correspondence. We understand that language barriers can be an obstacle, and strive to provide inclusive support.

While our primary website and primary communication channels are in English, we have staff fluent in multiple languages including Spanish, French, German, Italian, Portuguese, and more. If you need assistance in a language we haven’t listed, let us know and we’ll do our best to accommodate your needs.

On average, our resolution time is 96 days. However, time frames may vary depending on the unique circumstances of your claim.

After submitting your claim request, we aim to manually review all cases within 24 hours to confirm that it qualifies. If it does and documentation is required, we’ll notify you about the next steps. Once we have all the supporting materials, the total processing time varies depending on the airline.

Most non-complex cases may be resolved in a shorter period of time. If the airline disputes your claim, we may take your case to court and fight for compensation on your behalf. In these cases, claims may take longer to process. We will fully pursue your case to the maximum extent of the law, no matter how long it takes.

Upon confirmation of receipt of compensation in our account, we will promptly notify you and transfer the payment to your designated bank account.

For European claims under EC261/2004, reimbursements will be made in Euros following Single Euro Payments Area (SEPA) standards. For other international claims under various regulations, approved amounts will be converted into your specified currency based on the exchange rate at the time of payment processing.

You can view your claim status from our website at any point in the process. Simply log into your Click2Refund account using your claim number and password, and you’ll see:

  • The current step of the process your claim
  • Any messages or documentation uploaded related to your case
  • Updates and comments added by the Click2Refund representative assigned to your claim

We’ll also update you at each and every step of the process, and send the results of your appeal by email. Don’t hesitate to contact us if you have any other questions. We’re with you every step of the way!

We are dedicated to maintaining the highest standards of data security and privacy to protect your data. Our robust data security measures include:

  • Encrypted data storage and transmission to prevent unauthorized access to sensitive information
  • Limited access to only essential employees, to ensure proper handling of data
  • Compliance with data protection regulations like GDPR

Your contact details, travel records, and financial data are safe with Click2Refund.

There are a few situations where we may need to discontinue your application for compensation:

  • If the airline provides evidence that the disruption was due to extraordinary services beyond its control, making it exempt from paying compensation.
  • If you fail to provide the necessary documentation or information required to substantiate your claim despite our reasonable requests.
  • If you decide to withdraw your claim or terminate our services before a final resolution is reached.

In one of these situations, we’ll contact you as soon as possible to let you know we can’t proceed further with your application.

We want you to feel confident in your representation. If you want to end our services, simply email your claim manager with a note that clearly states that you wish to withdraw from the agreement within 14 days from the conclusion of the agreement.

Due to the nature of the service provided to you, you cannot withdraw from our agreement if we have already submitted your claim to the airline.

FAQs about filing your claim

No. We strongly recommend working with a single claims service provider to ensure you receive your compensation as quickly as possible. Filing a claim with two companies complicates the process, and airlines often take advantage of this to avoid paying compensation. If we discover that your case has been assigned to another claims company, we reserve the right to charge you for legal and court fees for the work we've done.

For your convenience, we accept documentation uploads through your online account dashboard or via email. Scanned copies or photos of tickets, receipts, and other records are sufficient and helps you avoid mail carrier delays. If you don’t have physical documents, our team can help you to retrieve information from airlines or booking websites to help make the claims process as simple as possible.

A booking reference number, also known as a record locator or reservation code, is a unique id assigned to your airline ticket. The number is typically 6 characters long. To find it, you can check:

  • Your ticket or boarding pass
  • The confirmation email you got when you booked your flight
  • Your online account or reservation portal with the airline or travel agency

You can also contact the airline or travel agency directly to get your booking reference number. Knowing your booking reference number helps us efficiently identify and access the details of your flight booking when processing your claim.

An e-ticket number, or electronic ticket number, is a unique id assigned to your airline ticket. It’s usually 13 digits long and serves as a reference for your electronic ticket. To find it, you can check:

  • Your ticket or boarding pass
  • The confirmation email you got when you booked your flight
  • Your online account or reservation portal with the airline or travel agency

You can also contact the airline or travel agency directly for your e-ticket number. This number will help us retrieve the necessary details about your flight booking to process your claim.

Yes, you can still initiate the claim process without your airline ticket. We can help you retrieve your flight details using other records, such as booking confirmation emails, boarding passes, or other travel documents.

Simply submit any available information for an initial review, and our team will guide you on the next steps to ensure your claim is processed smoothly.

For parties of 10 or more travelers, you have the option of filing one joint claim through Click2Refund, listing details of all impacted fellow passengers instead of separate submissions. This can help streamline documentation for group trips.

Your case manager can advise further on the documentation you will need for each passenger, and consent for representation. They can also address the compensation disbursement approach if your group claim is successful.

Please inform us immediately if the airline contacts you regarding your case. Do not discuss settlement amounts or make any agreements until you’ve spoken with your case manager. Airlines are known to make offers that fall short of a full legal settlement, often trying to settle on less favorable terms. We strive to ensure that your rights are fully protected if the airline wishes to negotiate. However, if we have already begun working on your case or initiated legal action against the airline, and you reach a private settlement, you may be required to cover the legal costs we’ve incurred in addition to the fee you owe us.

If an airline refuses to pay justified compensation, we can escalate the case to regulatory bodies or initiate legal proceedings on your behalf. Our legal partners will assess the merits of your case and advise on the best course of action to secure your payout.

We’ll keep you informed throughout the process and obtain your consent before taking any legal action.

No, you will not be responsible for any legal expenses if our lawyers are unable to win the lawsuit. Our contingency-based model means you only pay a fee if we successfully recover compensation on your behalf. If the legal action is unsuccessful, you owe us nothing.

We understand the financial burden of lawsuits, which is why we’ve structured our services to protect you from additional costs. By covering your legal expenses up front, we align our interests with yours and minimize your personal risk.

We distribute all approved compensation securely via electronic bank transfer, directly crediting the bank account you choose in your local currency, PayPal, cheque or e-transfer if you are located in Canada.

We transfer your payment more than 140 countries. For European claims paid in Euros, we follow SEPA standards for low-cost cross-border payments.

You will never need to pay us up front; our fee is deducted from the amount recovered on successful claims only.

FAQs about flight compensation regulations

Flight compensation laws are regulated by national and international aviation authorities in accordance with the Montreal Convention (MC99), a global treaty which protects your rights as an airline passenger in over 135 countries.

The treaty itself offers broad guidelines which national and international aviation authorities have ratified into law. That is why many flight compensation laws are similar in nature, but differ slightly in terms of how much compensation is offered and how it’s calculated.

The most well-known law is EC 261/2004, developed by the EU and applicable to all EU member signing countries. After Brexit, the UK developed its own domestic laws called Regulation UK-261 with similar amounts of compensation under the same circumstances.

The US Department of Transportation only regulates the rights of air passengers for ticket refunds, but does not offer compensation for delayed or canceled flights. Canada has its own regulations offering compensation for flight delays, cancellations, and denied boardings.

Similarly, other countries such as Serbia, Brazil, Turkey, Israel, and Saudi Arabia have regulations on air passenger rights offering various compensation amounts. Our experts understand the nuances of each jurisdiction’s requirements to ensure you receive the maximum entitlement.

Yes! Regulations like EC 261 in Europe and many others are based on the departure or arrival airport, not the passenger’s nationality. For example, if your disrupted flight arrived at an EU airport, you have compensation rights under EC 261.

This means that in some situations, you may be covered under two sets of laws. For example, Canada’s laws cover passengers departing from Canadian airports as well – so someone flying from Canada to an EU country would be covered under both Canadian and EU law.

In these cases, you can only choose to file a claim under one aviation authority. We can help you decide what country’s laws would be most beneficial for your claim.

Some flight compensation laws cover lost or damaged luggage. If they don’t, you can file a claim for lost or damaged luggage under the Montreal Convention.

In most countries, you have 2 years or more to file your claim. However, statutes of limitations for claims vary by jurisdiction. For example, you have one year to file a claim under Belgian law, but six years under UK law.

If you have a valid claim that the airline has disputed on false grounds, the next step could be small claims court or a civil dispute resolution body. If you’ve submitted your claim with Click2Refund, our expert lawyers will handle your case and fight for your right to compensation.

Extraordinary circumstances are situations that the airline couldn’t avoid, even if all reasonable measures were taken. This includes things like:

  • Extreme weather conditions
  • Air traffic control strikes
  • Medical emergencies
  • Security risks
  • Disruptions to airspace

Since situations like these are outside of the airline’s control, they’re not responsible for paying compensation in these cases. Keep in mind that airlines often claim extraordinary circumstances even when they’re at fault – so don’t take the airline’s word for it.

While strikes and mechanical issues may seem like extraordinary circumstances, airline labor disputes and onboard equipment malfunctions are considered the responsibility of the airlines in most countries.

That’s because these types of disruptions are aspects of operating an airline, and many of them are preventable with proper maintenance and labor policies. However, each case is uniquely evaluated by our legal experts who will consider the specific details of each case.

Airlines sometimes offer vouchers as compensation, but it has to be monetary compensation unless the passenger agrees to accept something else.

Keep in mind that if you accept a voucher, service credit, or other non-monetary compensation, you may be legally waiving your right to a compensation claim. We strongly advise that you don’t accept any non-monetary compensation before consulting with an expert like Click2Refund.

Yes, but only if the delay is less than four hours. Airlines can reduce the compensation amount by 50% if the delay is between three and four hours.

In all other cases, airlines must pay the full compensation amount.

FAQs about flight compensation eligibility

Yes, you may still be eligible for compensation on flights that are part of a vacation package. Submit your claim with us, and we’ll review your entire itinerary to determine your rights.

If the airline itself was responsible for the delay or cancellation, then you are likely eligible for compensation.

Absolutely. The airline is liable for delays and cancellations; travel agencies are simply an intermediary between passengers and airlines.

Your claim eligibility depends on the specifics of the flight you took, not how or where you purchased the ticket. Regulators consider passengers to be customers of the airline regardless of what company you purchased the ticket from.

You’re still eligible for compensation, even if your flight was a connecting flight. The airline responsible for the delay is responsible for compensation.

We pursue compensation by getting to the bottom of which airline is responsible and what the cause of the delay was. This helps you get what you’re owed, whether your trip involves one or several airline operators.

Yes! Codeshare flights, where one airline sells seats on another airline’s flight, are eligible for compensation. In these cases, it’s usually the operating airline that’s liable for the delay.

At Click2Refund, we evaluate schedules, contractual responsibilities, and the details surrounding the codeshare flight to determine each airline’s level of involvement and assess your compensation eligibility.

Yes, you’re still eligible for compensation regardless of who bought the ticket. Your claim entitlement comes from the fact that you were the one directly impacted by the flight disruption.

If someone else purchased the ticket, we may request records showing your name on the purchased ticket. But ultimately, the compensation received can and should still go to you as the traveler who experienced the delay or cancellation.

If an airline rebooks you on an alternative flight due to a delay or cancellation, you may still be eligible to claim compensation. The amount owed depends on the delay between your originally scheduled arrival time and your actual arrival time after rescheduling.

Yes, you can submit claims on behalf of children in your traveling party who were minor passengers at the time of the flight disruption. Your submission should include evidence that the children traveled with you, such as copies of their travel documents listing you as an accompanying adult.

If your parental/guardian relationship isn’t clearly indicated on travel records, we may need additional documentation. Click2Refund will ensure compensation is properly paid out or handled on the minor’s behalf. In these situations, the parent or legal guardian would sign any documentation authorizing them to act for the minor in pursuing compensation.

Each individual traveler who was impacted by the same flight delay, cancellation or other disruption is eligible to submit a separate and individual claim through Click2Refund.

This includes any other adult travelers and children who were part of your travel plans at the time of the issue. All claims related to the same incident will be processed individually.

We love to help!
For further questions, you can get in touch with Click2Refund’s Customer Care Team via the Help page or email address [email protected].