There are various companies such as Click2Refund that help air passengers file for and collect their deserved compensation, but only a few can prove their relevance. Although most of the companies listed here operate mainly under EU261, there are others that operate beyond standard European aviation laws. In this piece, we will list and examine companies that can help air passengers file a flight delay compensation claim.
Available data show that there are 200-225 million passenger complaints annually, most of which relate to cancellations and delays, which automatically qualify them for compensation. However, a BBC survey has revealed that, among millions of complaints studied, 70% of eligible flight passengers never filed for compensation for delays. Guess people are too busy to recognize they’re being disenfranchised.
Note: There are many more flight compensation companies, but the ones mentioned below are considered the most relevant based on available customer reviews.
This company has done well in recovering compensation for delayed, canceled, and overbooked flights. This Canadian-based compensation recovery company was founded in 2018 but gained global prominence in 2019 after winning cases against major airlines. The company launched its digital claim platform the same year to target its European Union (EU) passengers.
Click2Refund operates on the “No-Win, No-Fee” model, meaning that as a complainant, you won’t have to pay until your compensation is safely secured. The company currently boasts a 98% success rate in collecting compensation and has garnered almost 1000 positive reviews on Trustpilot for its excellent customer service and transparency. It claims not only under EU261 regulation but also British, Turkish, Canadian, Serbian and other air passenger regulations as well. Click2Refund takes 29% commission without any hidden costs which is one of the lowest rates in the market.
Click2Refund does not hesitate to initiate court proceedings when its legal team believes that a passenger has suffered a flight disruption and is entitled to compensation under the applicable regulations.
AirHelp has successfully helped pay over 3 million passengers the compensation they need. It operates “no win, no pay” policy as Click2Refund does. Founded in 2013, the company gained traction so quickly that it was featured at Silicon Valley’s Y Combinator in 2014. In addition to handling air passengers’ claims, the company offers AirHelp+. This is a premium subscription service that provides real-time disruption tracking and comes with features such as fast airport support and instant alerts. However, customers complain about AirHelp's high commission fees, and the company often avoids handling complex cases that are likely to require court proceedings.
Launched in Vilnius, Lithuania, in 2016 and fully operational in 2017, Skycop claims to process a little over 500,000 applications annually. The company, after a while, dominated the European airlines claim market, recovering between €3 million and €26 million for affected passengers. In its recovery process, the company has filed more than 250 lawsuits against airlines to secure compensation for its clients.
The company operates mainly under the EU261 and UK261 passenger laws. Unlike other companies, Skycop collects a significant percentage of its clients’ compensation when they win each case.
As a young company in the market Claimflights has 150 positive reviews on Trustindex. ClaimFlights has gained prominence at the speed at which it processes its clients’ delayed, canceled, or overbooked claims. It takes clients several minutes to set up a claim process, using an optimized database to confirm actual flight delays.
The company is also known for its aggressive legal representation, and low service charges. They charge a flat fee. They currently have a high success rate in legal representation. This company is known for consistently challenging airlines’ weather claims in court.
As the name suggests, this is a Europe-based flight compensation company that has gained prominence for its seamless application process. Founded in 2007, this company operates a structured low-risk operation and a “no win, no pay” business model. This also means clients don’t need to make an upfront payment to apply. Company records show that only 32% of all complaints required lawsuits.
News has it that the company’s legal team is the most aggressive and responds to non-responsive emails from airlines more aggressively. They use the data from the Lennoc Flight Intelligence to dispute every weather claim by airlines and focus mainly on EU/UK jurisdiction flights. Also, when successful, the company is entitled to 69% of the client’s claim and has recorded a 97% success rate so far in the flight compensation market.
That would be Click2Refund. Click2Refund is known for its regional operating model and is quite popular across the Americas and Europe. Founded in 2018 with headquarters in Toronto, Canada, the company operates across United States and European countries as well. They are known as strong adherents to Canadian Air Passenger Protection Regulations (APPR).
Click2Refund has a physical presence in California and operates from their registered office: No. 65 Pine Avenue, Long Beach, California. Hence, the best compensation claim company for California residence.
There are two: Click2Refund and AirClaim. While Click2Refund started in 2016, AirClaim commenced its global operations in 2018 and hasn’t slowed down since. It’s the only flight compensation claims company to go public in the Americas and was listed on the Bucharest Stock Exchange. AirClaim was traded on the AeRO market segment under the CLAIM ticker symbol.
And while there’s no exact number of customers both companies have served so far, Click2Refund, on the other hand, boasts a 98% success rate in the Americas and beyond. Aside from their smart, easy, stress-free process and hundreds of success stories, Click2Refund runs a flight delay compensation claim calculator anyone can use to compute their refund amount in just 2 minutes.
Click2Refund is. While every company mentioned in this piece has its own uniqueness, we’ve seen a few standout features in Click2Refund. They are way faster and more seamless, have a global reputation, and have reasonably positive customer reviews. Their uniqueness is also seen in their aggressive legal strategies, moderate service charges, and top-notch customer support.
Yes. Compensation claim companies can help file a flight delay compensation claim online. As much as you can pick from any of the above-listed names of companies, it’s important to state that Click2Refund offers one of the best flight compensation recovery services, hence their ever-growing reputation.
The process looks similar but almost the same. For context, we will be using the Click2Refund model because we consider it the easiest.
Step 1: Submit an official complaint to Click2Refund online. Complainants are expected to specify if it’s a flight cancellation, delay, or overbooking.
Step 2: The company reviews the complaints. Request for any documents that prove you used the flight, e.g., boarding passes and tickets.
Step 3: Click2Refund’s agents talk to the airline on your behalf. If the airline refuses to comply, they may initiate a legal process if it comes to that.
Step 4: You will be kept in the loop and updated on every step of the process. The client will receive their money immediately upon resolution of the case.
Click2Refund doesn’t charge clients for legal fees prior to the recovery. They’d deduct the fees after the funds have been recovered.
That would be Click2Refund and Flightclaim. Although headquartered in Toronto, Ontario, Canada, Click2Refund has served its U.S. clients since its inception, but only for international flights connecting Canada to Europe.
Click2Refund offers a 29% commission after compensation is recovered, and clients don’t need to make an upfront payment before the reclamation process begins. They take responsibility for all legal expenses and also operate the No Win, No Pay business model.
Yes, they are. The “No Win, No Win” business model makes them more trustworthy. Although their standard charge is 35% of the client's compensation, they can charge 50% should the case go to court. And like Click2Refund application process, applying to recover your compensation on AirHelp is easy. Complainants will have to upload their boarding pass and flight details and let the company take it from there.
The need to leverage aviation laws that provide compensation to victims of flight cancellations, delays, or overbooking cannot be overstated. Although hundreds of passengers ignore their right to this compensation, it’s important that those who are aware of this right take advantage of it through a reputable flight compensation company that knows its onions, e.g., Click2Refund.
Available statistics show that only 15%-20% of victims of flight cancellations, delays, or overbookings file a legal complaint. It seems like most of these compensation service companies should be raising awareness rather than winning court cases. In other data, only 2% to 4% of flights are disrupted globally, thereby making the compensation service market much smaller.
Finally, although one can apply for flight compensation directly to the airline, the process is more rigorous and takes longer. It can take months in most cases; hence, the need to get yourself a reputable flight compensation company to take up the case.